Stephen HackettLandlines are on their way out, VoIP is in. With the PSTN switch-off approaching, now’s the time to embrace crystal-clear calls, flexible features, and cost savings that keep your business ahead of the curve
Stephen HackettAI and humans are teaming up to transform customer service. AI boosts speed and efficiency, handling routine tasks, while humans provide empathy, creativity, and complex problem-solving. This balance drives better CX, higher satisfaction, and customer loyalty.
Stephen HackettAI is reshaping customer experience with speed, personalisation, and efficiency. But as Zoom’s success and CBA’s struggles show, balancing automation with the human touch is key to building trust and delivering real value
Stephen HackettMaximise ROI on tech investments with 186Kloud. We help mid-market and enterprise firms define needs, select vendors, secure terms, and drive adoption for lasting digital transformation success.
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