The Future of IT Solutions: Moving Beyond the MSP Model

Stephen Hackett Published on: 24/04/2025

As tech accelerates, is the MSP model still fit for purpose? This blog explores agile IT trends, MSP limitations, and alternative service models for growing businesses

Vendor agnosticMSPManaged Service Provider

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From Attrition to AI: The Coming Transformation of Contact Centres.

Stephen Hackett

Published on: 24/05/2025

AI is transforming contact centres by reducing attrition, scaling expert-level service, and enhancing CX. The future is AI-human collaboration for consistent, high-quality customer support

Strategy

The Future of IT Solutions: Moving Beyond the MSP Model

Stephen Hackett

Published on: 24/04/2025

As tech accelerates, is the MSP model still fit for purpose? This blog explores agile IT trends, MSP limitations, and alternative service models for growing businesses

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